In working with us, you'll find that our company is not overly regimented. Everyone understands their role but remains willing to help out wherever needed to see a job through. You'll never hear a member of our staff say, "that's not my job." Though we believe wholeheartedly in this open approach, we have organized our company by department to promote operational efficiency. Whether it's Customer Service or Production, our entire staff is focused on helping our customers to always look their best. Here are basic overviews of our departments and their responsibilities.
Sales: Our Sales Team is there to support you all the way. From your initial inquiry through the completion of you job. They work as your personal consultant and are hands-on to ensure your job is produced to your expectations. Each customer’s request is thoroughly reviewed to ensure our quotations accurately reflect your request.
Customer Service: Our expert customer service staff is dedicated to building strong relationships with our ever-expanding customer base. We work on the front line to ensure that every estimate and order is handled professionally and meets or exceeds the quality expectations of our clients.
Design Services: Our designers have extensive knowledge of all major computer page layout and graphic applications including InDesign, Illustrator, Publisher, and Photoshop. They create nearly every job we produce from concept to final proof and are experts at graphic design, layout and composition.
Pre-Press: We maintain a state-of-the-art pre-press department using the latest software available on both Mac and PC platforms. We accept your files on a variety of media, as well as via email or FTP sites. Our pre-press department uses only environmentally safe processes to produce flexographic and offset printing plates.
Digital Printing: Capable of handling a wide range of sheet and roll sizes, our Digital Department specializes in UV-inkjet and toner-based printing of variable data, versioning, posters, signs, packaging, labels and other unique products up to 7 colors. Our professional press-operators are masters at maintaining ink consistency and coverage, maintaining accuracy, and meeting tight deadlines.
Flexographic Printing: Our Flexography Department is second to none in its capabilities to deliver quality products, whether roll-to-roll or roll-to-sheet formats, our multi-color presses can die-cut, varnish, laminate, score, or perforate inline to your specifications. Our professional press-operators are masters at maintaining ink consistency and coverage, maintaining accuracy, and meeting tight deadlines.
Offset Printing: We utilize technology and equipment to ensure that our printed products are of the highest quality. Our professional press-operators are masters at maintaining ink consistency and coverage, maintaining accuracy, and meeting tight deadlines.
Bindery/Finishing Services: Our bindery/finishing services department handles everything from basic cutting, folding, drilling, and rewinding packaging to more elaborate mail preparation and booklet-making services. Our full-range of bindery services allows every job we produce to go out the door ready for distribution. Comprehensive understanding of various finishing machines -- rewinding, folding, cutting, binding, laminating, booklet making, etc.
Delivery: We maintain a fleet of delivery vehicles. We pick-up and deliver jobs within the metropolitan area. We have a variety of vehicles that can accommodate anything from skids of printed products or just one box of labels. Our delivery staff is in constant communication with our delivery manager throughout the day, which allows us to respond to emergency needs. We also maintain alliances with major shipping vendors who can deliver your jobs to anywhere in the world at competitive prices.
Administrative/Accounting: Our behind-the-scenes support staff handles all of our administrative tasks such as accounting, company communications, training, and coordination of staff functions.
Human Resources: We believe in our people. We take great care in hiring motivated professionals and provide them with extensive training and ongoing education. We attract superior talent by offering attractive compensation and benefit packages, first-class facilities, and state-of-the-art equipment.
